FAQ
Every honest question. Answered clearly.
Insolvency, complexity, inheritance, licence — the objections that count at the point of decision, with no detours and nothing glossed over.
We hide nothing. Not even what stays open.
TRUST & STRUCTURE
Where does trust begin? With your not needing any.
Two of three keys sign. Soveris holds exactly one — and with it can never reach your assets.
Nothing that touches you. Your assets do not sit with us in an account; they sit on their own addresses on the blockchain. Signing takes two of three keys — and two of them are yours: the one on your device (PRIMARY) and your recovery key (BACKUP). A signature from us is not part of that. Should Soveris one day cease to exist, an emergency plan applies: you are sent your encrypted recovery record together with an offline tool, and with it — using your passphrase alone — you reconstruct your wallet from your two keys and move your assets to any other wallet. We hold that encrypted record for you and cannot decrypt it; if you prefer, you can also keep your own copy. More in our explanation of how it works.
No. One of three keys signs nothing — that is not our word of honour, it is built into the architecture. Freezing your assets is just as far beyond us: even if we withheld our part, your own way out stays open at any time, with your two keys alone. What Soveris can do is warn you — for instance when a recipient address has been reported as suspicious. The decision is yours. How this protection works day to day, you can read on the security page.
What we offer is self-custody — only backed by additional infrastructure that takes the risks of going it alone off your hands. We are a provider of software and MPC infrastructure, not a custodial crypto-asset service provider (CASP) under MiCA. You start every transaction, you release every transaction; our key contributes only when you want it to. We do not hold your assets, we do not move them for you, we do not trade with them. And we are straight with you: we do not have a licence or a completed audit — and as a software and infrastructure provider we do not need the licence either. We warn, you decide. The trust rests on how the thing is built, and on your being able to verify your holdings on the blockchain yourself at any time — not on a stamp. More under security.
RECOVERY & LOSS
Locked out? More than one key was the point.
No. If you lose your device, you set your key up again on a new one in under a minute — with your account password, which the app uses to fetch your encrypted backup held at Soveris and decrypt it locally on your device. Your addresses on the blockchain stay the same, your assets stay reachable. The deeper route through your BACKUP only comes into play if you lose the password too; it is deliberately slower and protected by a time-lock you set yourself (around 30 days by default). Losing a single factor is not an emergency but a case we have planned for. We walk through the process step by step under how it works.
You only need your passphrase in the exceptional case — for the deep route through your BACKUP, if you lose your device and your account password at the same time. In the ordinary case, such as switching devices, you do not need it: with your device or your account access, recovery runs without it entirely. The encrypted BACKUP record itself we hold for you at Soveris — we cannot decrypt it; only your passphrase can. If you prefer, you can also keep your own copy, and should Soveris cease to exist you receive it through the emergency plan. The one thing only you know is the passphrase that opens it. Keep it like a vault key, in your password manager, say. Details under how it works and security.
Then we will be straight with you: if you lose your account password and your recovery passphrase at the same time — both, and every copy — there is no way back. It is the one unrecoverable case, and the same residual risk that stays with a lost seed phrase on a hardware wallet. Real sovereignty carries this price. The difference is how unlikely we make it: you hold two independent secrets, and losing just one is survivable — the other restores your access. The encrypted records themselves we hold for you and send to you, with an offline tool, if we ever fail. Losing both secrets at once is barely conceivable.
INHERITANCE & INCAPACITY
What your heirs will one day need is not crypto knowledge.
They go to the people you have named — with no puzzle to solve and no loose addresses left in the estate. The succession runs like this:
- During your lifetime you name your beneficiaries — one on Sovereign, or several with percentage splits on Premium.
- On your death your heirs identify themselves with the certificate of inheritance (Erbschein) and the death certificate, and present your recovery passphrase from the will.
- After a 14-day waiting period your heir becomes the new account holder through a Share Update.
The addresses on the blockchain are preserved throughout — there is no transfer on the chain and therefore no tax-relevant disposal. More under security.
Then that is precisely what has been planned for. Your heirs receive no 24 words and a word of advice, but a guided path: install the app, prove identity, enter the passphrase — done. No one has to understand how a blockchain works. And the hold does not rest with living people who could die alongside you, but with what lies in the will: your passphrase. Even if several people die at once, that anchor holds.
Even then your assets do not stand still for years. You put two arrangements in place in advance: a dormancy trigger that takes effect after a period of inactivity you choose (90 to 365 days), and a limited, time-bound power of attorney — on the Sovereign plan confined to withdrawals. Both are your own process, defined ahead of time and set by you; Soveris does nothing of its own accord. That keeps your assets reachable for those close to you, instead of locked away for as long as your incapacity lasts.
SECURITY MECHANICS
Under pressure, your assets keep their time.
Then the attack runs into nothing — for the larger part of it, at least. Recovery through your BACKUP key sits behind a time-lock you set yourself (around 30 days by default, shortenable down to a floor of two days / 48 hours), one you can cancel at any time and that announces itself across every one of your channels. And a shortening only takes effect once the delay already running has elapsed — so an attacker cannot set it to the minimum in the moment of coercion. A forced recovery gives itself away and brings no quick gain. On top of that, you cap how much is reachable in a day at all. We stay honest about this: the amount released within your daily limit is reachable under coercion too — the time-lock protects your real holdings, not the small daily allowance.
On the Sovereign plan, yes. Your sign-in rests on a one-time code from an app and your biometrics — not on an SMS. Even if someone hijacks your phone number and takes your account over completely, the most they can do with it is start a recovery — and that sets off the time-lock you chose, together with a notification. The free Essential plan still uses SMS to confirm; that is one of the reasons for its fixed ceiling of €1,000.
As well as we possibly can, in all honesty. At the moment of signing we check the recipient address and warn you if it has been reported as suspicious — we warn, you decide, the last word stays yours. Beyond that, you can approve recipients in advance, with a 24-hour waiting period (by default; configurable on the Sovereign plan) before a new address counts. What remains: an address that looks unremarkable but in truth belongs to an attacker can still be approved the first time around. We narrow the risk down — we do not claim to remove it altogether.
MONEY & REGULATION
What we earn from — and what, expressly, we do not.
At launch, Soveris offers sovereign custody on a subscription: Essential is free, Sovereign is €9.90 a month, Premium €49 a month. That we carry no conflicts of interest is not a matter of the pricing model but of the architecture: with one of three keys we can neither trade your assets, nor lend them, nor move them. So we never earn from doing anything with your assets. Further fees could be added later — for withdrawals, perhaps, or a share of staking rewards — but none of that is fixed or priced today. Every plan in detail under pricing.
At sign-up we verify your identity and screen against sanctions lists — voluntarily, not because a law requires it of us. We are not a custodial crypto-asset service provider and not an obligated entity under anti-money-laundering law; accordingly there are no suspicious-activity reports, no Travel Rule, no DAC8 reporting. We do it for three sober reasons: it matches what you expect as a discerning client, it keeps us compatible with banking partners, and it keeps us clean under § 261 StGB. Anyone who uses Soveris should know who they are dealing with — and that runs both ways.
Because we say so to your face, rather than dressing it up. We do not have a licence or a completed audit, and we pretend to neither — and as a software and infrastructure provider we do not need the licence either. The trust you give should go not to a stamp but to how this is built: with one of three keys we can sign nothing on our own, and you can step back out at any time with your two keys alone. On top of that, you can verify your holdings on the blockchain yourself — without having to ask us. That is something you can check; a stamp is only one in name. More under security.
On the Sovereign and Premium plans you receive, once a year, a statement in the German format, matched to Anlage SO and Anlage KAP. If your assets pass to your heirs through a Share Update, that is not a disposal on the blockchain — the addresses stay the same. And one thing in plain terms: we are not a tax adviser. For your particular situation, your tax adviser remains the right person to ask.
Sovereignty means this: you have to trust no one — not even us.
WAITLIST
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